Need help? 0371 200 0724

Frequently Asked Questions

 

Where can I spend my IKEA Gift Card ?

Gift Cards can generally be bought in one country and used in another country. The same goes for Refund cards provided in one country and used in another country.

The exchange value will be automatically calculated in iPay with the valid exchange rate. If the Gift Card is used in another country a currency conversion fee will apply. At this point the fee is 3%. 

Table 1 - Gift and Refund Cards can be redeemed in all stores in these countries:

Australia

France

Portugal

Austria

Germany

Russia

Belgium

Hungary

Slovakia

Canada

Italy

Spain *

Czech Republic

Ireland

Sweden

Croatia

Netherlands

Switzerland

Denmark

Norway

United Kingdom

Finland

 

 

* Except the stores Lanzarote, Tenerife, Mallorca, Gran Canarias

Table 2 - These stores/countries do not accept Gift Cards from other countries:

United Arab Emirates

Kuwait

Serbia

China

Lithuania

Singapore

Cyprus

Malaysia

Spanish Islands

Greece

Morocco

Taiwan

Hong Kong

Puerto Rico

Thailand

Iceland

Romania

Turkey

India

Saudi Arabia

 

Israel

South Korea

 

 

Table 3 - The Gift Cards from these countries can only be accepted in their own country:

 

 

United Arab Emirates

Kuwait

Serbia

Cyprus

Lithuania

Singapore

Greece

Malaysia

South Korea

Hong Kong

Morocco

Spanish Islands

Iceland

Poland

Taiwan

India

Puerto Rico

Thailand

Israel

Romania

Turkey

Japan

Saudi Arabia

USA

It is not possible to reload a gift or refund card in another country than it was originally issued.

What is the helpline number for online Gift Card purchases?

For help with online purchases of IKEA Gift Cards, you can contact us via e-mail at ikea@voucherexpress.net or call our helpline on 0371 200 0724.  Our office is open Monday to Friday, 9am - 5pm and Saturday 9am to 12:30pm.  If calling from overseas, please dial +441765 647254. Please quote your order number when you contact us.

What will happen after I place my order online?

We will send you an email to confirm that we received your order. Two days before your requested delivery date we will send you another e-mail informing you that your Gift Card has been dispatched. If we are not able to process your order, we will contact you by email.

What are the payment methods online?

We accept Visa credit cards, Visa debit cards including Delta & Electron, Mastercard and American Express.

What will appear on my credit card statement?

Your credit card statement will read "Voucher Express".

What do I do if I want to order an eGift Card for business use?

To place a business order, please call 0371 384 3595 or, you can email the business team at ikeab2b@voucherexpress.co.uk . The business team are available Monday to Friday, 08:30 - 17:30.

Can I send a personal message with the Gift Card?

Yes, you will be given the option to write a personal message when purchasing your Gift Card online.  Your message will be included with your order.

Is there an expiry date on a Gift Card?

Great news - IKEA Gift Cards never expire!

How do I check the balance of my IKEA Gift Card?

You can check the balance of your IKEA Gift Card in any IKEA store or Order and collection points around the UK. You can also contact our team on 0371 200 0724 or email us at ikea@voucherexpress.net and we will be able to check the balance for you.

Can I use my IKEA Gift Card online at IKEA.COM?

Yes! Your Gift Card will have a long unique number and a 4 digit PIN. You will need both of these numbers to pay with a Gift Card online. There is no limit to the number of Gift Cards you can use online and Gift Cards have no expiry date.