Need help? 0371 200 0724
Gift Cards can generally be bought in one country and used in another country. The same goes for Refund cards provided in one country and used in another country.
The exchange value will be automatically calculated in iPay with the valid exchange rate. If the Gift Card is used in another country a currency conversion fee will apply. At this point the fee is 3%.
Table 1 - Gift and Refund Cards can be redeemed in all stores in these countries:
|
Australia |
France |
Portugal |
|
Austria |
Germany |
Russia |
|
Belgium |
Hungary |
Slovakia |
|
Canada |
Italy |
Spain * |
|
Czech Republic |
Ireland |
Sweden |
|
Croatia |
Netherlands |
Switzerland |
|
Denmark |
Norway |
United Kingdom |
|
Finland |
|
|
* Except the stores Lanzarote, Tenerife, Mallorca, Gran Canarias
Table 2 - These stores/countries do not accept Gift Cards from other countries:
|
United Arab Emirates |
Kuwait |
Serbia |
|
China |
Lithuania |
Singapore |
|
Cyprus |
Malaysia |
Spanish Islands |
|
Greece |
Morocco |
Taiwan |
|
Hong Kong |
Puerto Rico |
Thailand |
|
Iceland |
Romania |
Turkey |
|
India |
Saudi Arabia |
|
|
Israel |
South Korea |
|
Table 3 - The Gift Cards from these countries can only be accepted in their own country:
|
|
||
|
United Arab Emirates |
Kuwait |
Serbia |
|
Cyprus |
Lithuania |
Singapore |
|
Greece |
Malaysia |
South Korea |
|
Hong Kong |
Morocco |
Spanish Islands |
|
Iceland |
Poland |
Taiwan |
|
India |
Puerto Rico |
Thailand |
|
Israel |
Romania |
Turkey |
|
Japan |
Saudi Arabia |
USA |
It is not possible to reload a gift or refund card in another country than it was originally issued.
For help with online purchases of IKEA Gift Cards, you can contact us via e-mail at ikea@voucherexpress.net or call our helpline on 0371 200 0724. Our office is open Monday to Friday, 9am - 5pm and Saturday 9am to 12:30pm. If calling from overseas, please dial +441765 647254. Please quote your order number when you contact us.
We will send you an email to confirm that we received your order. Two days before your requested delivery date we will send you another e-mail informing you that your Gift Card has been dispatched. If we are not able to process your order, we will contact you by email.
We accept Visa credit cards, Visa debit cards including Delta & Electron, Mastercard and American Express.
Your credit card statement will read "Voucher Express".
To place a business order, please call 0371 384 3595 or, you can email the business team at ikeab2b@voucherexpress.co.uk . The business team are available Monday to Friday, 08:30 - 17:30.
Yes, you will be given the option to write a personal message when purchasing your Gift Card online. Your message will be included with your order.
Great news - IKEA Gift Cards never expire!
You can check the balance of your IKEA Gift Card in any IKEA store or Order and collection points around the UK. You can also contact our team on 0371 200 0724 or email us at ikea@voucherexpress.net and we will be able to check the balance for you.
Yes! Your Gift Card will have a long unique number and a 4 digit PIN. You will need both of these numbers to pay with a Gift Card online. There is no limit to the number of Gift Cards you can use online and Gift Cards have no expiry date.