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Terms & Conditions

IKEA Gift Card T&Cs

Gift cards can generally be bought in one country and used in another country. The same goes for Refund cards provided in one country and used in another country.
The exchange value will be automatically calculated in iPay with the valid exchange rate. Remember to make the customer aware that a 3% fee will apply.
Table 1 - Gift and Refund cards can be redeemed in all stores in these countries:
Australia France Portugal
Austria Germany Russia
Belgium Hungary Slovakia
Canada Italy Spain *
Czech Republic Ireland Sweden
Croatia Netherlands Switzerland
Denmark Norway United Kingdom
* Except the stores Lanzarote, Tenerife, Mallorca, Gran Canarias
Table 2 - These stores/countries do not accept cards from other countries:
United Arab Emirates Kuwait Serbia
China Lithuania Singapore
Cyprus Malaysia Spanish Islands
Greece Morocco Taiwan
Hong Kong Puerto Rico Thailand
Iceland Romania Turkey
India Saudi Arabia  
Israel South Korea  
Table 3 - The cards from these countries can only be accepted in their own country:
United Arab Emirates Kuwait Serbia
Cyprus Lithuania Singapore
Greece Malaysia South Korea
Hong Kong Morocco Spanish Islands
Iceland Poland Taiwan
India Puerto Rico Thailand
Israel Romania Turkey
Japan Saudi Arabia USA
NOTICE! It is not possible to reload a gift or refund card in another country than it was originally issued!

Other T&Cs for Gift Cards purchased online

  1. Sales of IKEA Gift cards are made, managed and fulfilled by Voucher Express - a trading name of Hemingways Marketing Services Ltd, Metcalfe House, 23H Kirkgate, Ripon. HG4 1PB, established 1947 and registered in England 453174. VAT Reg No: 169725424. Voucher Express is the seller of the gift cards.
  2. Gift cards ordered through this site will be sent by Voucher Express to the delivery address(es) stated on each individual order. Deliveries will be made using Royal Mail services. Orders with a combined value of £50 or less will be sent by 1st class post. All other orders will be sent by either Recorded Delivery or Special Delivery and will require a signature on arrival.
  3. Gift cards will normally be dispatched by Voucher Express within two working days unless a specified later delivery date is requested. Where possible we will try to meet all delivery requirements but neither Voucher Express nor IKEA shall be liable for any loss incurred either directly or indirectly by failure to meet the delivery date and time indicated at the time of order being placed. ‘Loss’ in this instance includes loss of profit, costs, damages, charges or other expenses.
  4. Risk will pass to the customer upon delivery and title will pass upon receipt of payments in full. Neither Voucher Express nor IKEA can be held responsible for lost, stolen or damaged gift cards following delivery to the recipient. gift cards will NOT be replaced or refunded if lost, stolen or damaged. Neither Voucher Express nor IKEA is responsible for funds on the card used without your knowledge.
  5. IKEA Gift cards cannot be exchanged for cash and cash refunds will not be available for products purchased with this card. Voucher Express is not directly linked to IKEA and can take no responsibility for products and services offered by IKEA. For the same reason, IKEA shall not be responsible for services offered by Voucher Express and its associated companies, including without limitation the collection and management of your credit card data and personal information which is collected, processed and managed by Voucher Express.
  6. Gift card quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately. Voucher Express cannot be held responsible for shortage or loss of any gift cards not notified to us within three days of delivery.
  7. Cleared payment is required prior to the dispatch of orders. Payment is taken automatically at the time of purchase by Voucher Express. Your credit/debit card statement will read 'Voucher Express'. We reserve the right to decline any order without providing explanation. IKEA will not be given access to your credit/debit card details.
  8. IKEA gift cards cannot be exchanged for cash. Gift cards which are defaced, altered or cancelled will not be accepted in IKEA stores.
  9. The re-sale of gift cards sold via this website is strictly prohibited.
  10. Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the law of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.
  11. Force Majeure: Voucher Express cannot be held responsible for failure to meet its service obligations when any failure is brought about due to some cause totally beyond its reasonable control. Examples of this might include: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
  12. Breach of these conditions will entitle Voucher Express to seek the appropriate legal remedy available for injunction, damages or otherwise.